Refund policy

Our Refund Policy

We have a 15-day return policy, which means you have 15 days after receiving your item to request a return if you change your mind. You can read further to know more about our return policies, including our change of mind return policies.

Change of Mind Returns:

If you change your mind, you may return most new and unopened items fulfilled by InTouchWe.com within 15 days of receipt of delivery in Singapore and within 30 days of the receipt of delivery in Rest-of-World for a full refund of the price you paid for the item, provided you comply with the conditions below. Original shipping fees for change of mind returns are not refunded.

To be eligible for a return,

your item must be in the same condition that you received it, and in its original packaging. You’ll also need the e-receipt or proof of purchase.
New Items must be returned unused.
Items must not be damaged, contain missing items or parts or in unsellable condition because of customer negligence, misuse or tampering.

InTouchWe.com is not required to accept change of mind returns on items outside the specified return window or change of mind returns of items that do not comply with this policy.

These conditions apply only to change of mind returns and do not apply to items that are returned because they are faulty.

To start a return, you can contact us at [email protected]. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Customer Damage
IntouchWe.com is not required to accept any return items that, as a result of customer misuse, negligence or tampering, is damaged, has missing parts or in an unsellable condition.

Faulty Items
If an item purchased from InTouchWe.com is faulty, any related return and refund rights we offer you will apply in addition to, and do not limit, other rights and remedies you may have under law, including under the Consumer Protection (Fair Trading) Act 2003.

If you identify a faulty item:

within the relevant return window for that item, To start a return, you can contact us at [email protected]. or
outside the return window for that item please contact us as you may still be entitled to a refund, replacement (where available) or repair.

Where possible, please notify us of faulty items by contacting us within 15 days from receipt of delivery.

Faulty items do not have to be returned in their original packaging, but must be packaged appropriately to avoid damage during the return shipping process.

Lost/misplaced card
We will not be liable for lost/misplaced items due to your personal negligence. In the unfortunate event that you have lost/misplaced your Touch Card and would like to link your existing account to your newly purchased Touch Card, please reach out to us via [email protected] for assistance on this matter.

Customers may be charged the return shipping cost for return requests which do not comply with our returns policies.

For more inquiries, reach out to us via:

[email protected]